Tridea Partners and Microsoft Dynamics provide various levels and methods of obtaining support for your Microsoft Dynamics GP, Microsoft Dynamics AX and Microsoft Dynamics CRM software.
We can extend this support on-site at your location, by telephone, via email or remotely via screen-sharing software.
Tridea Partners Support Plan
Tridea Partners' customers have an option to purchase Tridea's Support Plan at an additional cost. Once on this plan a customer has unlimited access to support email and/or support phone calls and will receive a guaranteed two hour response time.
Microsoft Dynamics CustomerSource is an information-packed, password-protected site for customers who use Microsoft Dynamics products. CustomerSource allows you to search a powerful Knowledge Base for answers questions about the use and maintenance of your Microsoft Dynamics system. You can also access production information, access online training, download updates and find other timely information and resources virtually 24 hours a day. Access to this site is included as a benefit of your customer service plan.